Refund policy

Return, Exchange & Refund Policy
Effective Date: July 25, 2026
Thank you for shopping with Ventawear. We are committed to providing an exceptional experience for every customer. If you are not fully satisfied with your purchase, please review our policy below.

Eligibility for Returns
Items may be returned within 30 days of the delivery date, provided they meet the following conditions:
• Unused and in original condition
• In original packaging with all accessories and tags attached
• Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
• Used, washed, or damaged items
• Sale / Final Sale items
• Customized or personalized products
• Hygiene-sensitive items (e.g., undergarments, face masks) once opened

How to Return
1. Email us at support@ventawear.com with your order number and reason for return
2. We will respond within 2 business days with a Return Merchandise Authorization (RMA) and return address
3. Pack the item securely and ship it using a trackable shipping method
4. Return shipping costs are the buyer's responsibility, except in cases of defective or incorrect items

Refunds
• Refunds will be processed within 5–7 business days after we receive and inspect the returned item
• Refunds will be issued to the original payment method
• Original shipping fees are non-refundable (except for quality issues)
• If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first

Exchanges
If you'd like to exchange an item (e.g., different size or color), please follow the return process and indicate the desired replacement item in your email. Exchanges are subject to availability — we recommend reaching out promptly.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and a description. We will prioritize a replacement shipment or full refund.

Contact Us
📧 support@ventawear.com 🌐 ventawear.com